I did as he requested and was told by him that he could perform the work on Monday evening, 1/9/12 if I left it with him over night. He asked me to bring my car in to see if he could do the work himself. I called the shop on 1/6/12 and spoke to the manager who said that he didn't have my phone number (my account has been on their computer for almost 9 years now) so he wasn't able to call me back. I did not receive a call back and finally on 1/5/12, I called the shop again only to be told the manager was out and would call me the next day. I then called my dealer and found that the repair would run approximately $375.00. Several days later, I called the shop and spoke to the manager who said he would have to "get some numbers put together" and he would call me back with the plan of action. Of course I did, but felt like they were trying to sweep it under the rug. I was told that I could write something down if I wanted. When I paid the bill, I noticed and mentioned that there was no mention of the damage done. The shop manager said he was sorry and that he would take care of the repairs when I was ready as we needed the car the next day for a trip. They were trying to locate a temporary plug that was bigger and would fit. I was told that when the technician was re-inserting the drain plug in the oil pan, he stripped the threads out of the pan. After several customers cars had arrived and left after my service started, I asked why the delay with my car. ![]() On 12/16/11, I had a standard oil change and tire rotation performed. I know how my vehicle runs and how it feels. Never! Nothing unusual has occurred with my vehicle yet but I'll give it a couple of days to see if something is out of place. ![]() So what was I charged for exactly? Never, ever, will I return to this particular location for an oil change. And what the heck is "P5W30BH"? Is that a made-up or hidden service code? I don't care that they did all the other extras because I had already cleaned the inside of my car and checked the tires. Then they charged $21.99 for Synthetic Blend Upgrade Oil which I know I can purchase for much cheaper else where. I felt like I was bullied into the package I ultimately paid for $69.27! For an oil change! What the heck just happened here?Īs I'm looking over the description of the so-called services provided, I noticed that they provided me with a signature service which I don't recall agreeing to, especially since I asked about the advertised special. Must be enrolled in FordPass Rewards.The time came to meet with an employee in their office to discuss the cost of the oil change but instead of getting the advertised price, which I did ask about, I was told that "because your car has high mileage we have to use a higher grade of oil." I didn't know what to make of this statement. Please see the FordPass Rewards Program terms and conditions at for information regarding expiration, redemption, forfeiture and other limitations on FordPass Rewards Points. Points are not redeemable for cash or check, and have no monetary value. See the FordPass® Rewards Visa® Terms and Conditions in the Summary of Credit Terms provided at time of application. New cardholders can earn a $150 Statement Credit for spending $1,000 within the first three billing cycles after the account is opened. Quick Lane® is a registered trademark of Ford Motor Company. ![]() See participating Quick Lane for vehicle applications and offer details through 6/30/23. Cannot be combined with any other tire manufacturer-sponsored rebate/offer. Submit rebate by 7/31/23 by mail-in rebate form or online at. Points will be awarded within eight weeks of rebate submission. See the FordPass Rewards Program terms and conditions at for information regarding expiration, redemption, forfeiture and other limitations on FordPass Rewards Points. ![]() Point earning and redemption values are approximate and vary by products and services redeemed. Points are not redeemable for cash or check and have no monetary value. Must be enrolled in FordPass Rewards to receive FordPass Rewards bonus Points. Medium/commercial Toyo tires are excluded. $70 rebate or 30,000 FordPass® Rewards bonus Points on a set of four Goodyear, Cooper, Dunlop, Michelin®, Pirelli®, Continental, Bridgestone, Firestone, Yokohama®, Hankook and Toyo® tires. *Quick Lane®-installed retail purchases only. Motorcraft® is a registered trademark of Ford Motor Company.
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