![]() Furthermore, if a customer contacts a seller directly, the seller should advise the customer to contact Amazon customer service as well. If an Amazon sale remains pending for more than an hour, we recommend that sellers reach out to customer support for assistance. This is a necessary security measure to protect customer data and prevent fraud. Moreover, digital purchases may involve a prolonged verification process that lasts about four hours. In this case, the customer must contact AMZ to resolve the situation, which can delay the order. If they don’t receive a code, it may indicate that the transaction is pending.įor digital products, it usually occurs when there are payment issues or if Amazon can’t obtain authorization for the customer’s credit card. When a customer orders a digital product, they should receive a code right away. Even though digital products do not need to be packed and shipped, they can still be delayed.
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